CERAGEM Customer Center Customer Center
Questions and Answers
Others How can I discard obsolete product?
Delivery / Moving and Installation Is it possible to deliver the product to island area or mountain area?
Delivery / Moving and Installation How long will it take to make a delivery?
(However, when the amount of order rapidly increases such as in Family Month (May), holidays, year-end, etc., the delay may be delayed a little.)
2. A staff in charge of the installation will preliminarily get in touch with you before the visitation, and the staff will inform you the planned day of and time of the visitation.
- When you want to check delivery date, if you contact CERAGEM Customer Center (1577-5570), we will kindly meet and talk with you.
Rental/Purchase Inquiry of Payment Methods of Rental
At the contract, a credit rating inquiry will be processed for the contractor.
Private information such as identity card issuer, issuance date, payment information, etc. are required.
(However, there is no extra condition other than credit rating inquiry.)
There is no extra installation fee or down payment in addition to rental fee.
You can use the product by paying monthly contracted amount for the contract period.
After the contract period, we will transfer the ownership of the product to you.
Rental/Purchase Can I receive a detailed statement of the rental fee payment?
Rental/Purchase Can I pay the remained rental fee in a lump sum?
Rental/Purchase How can I change the payment method during the rental period?
Rental/Purchase Can I adjust the rental contract period?
Rental/Purchase Must I return the product when the rental contract terminates?
Rental/Purchase When the rental period terminates, are there additional procedures required at the transfer of the o
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2019 Awarded Korean Golden Prize
of Brand in Medical Home
Appliances Section.
2018 The 17th Fair Trade Day
Prime Minister Award
2017 Awarded Golden Prize of
The Best Brand selected by Consumers
in Health Diet Section
2017 Awarded Golden Prize
of The 8th Phobos Social Contribution in Social
Responsibility Section sponsored by the
Korea Chamber of Commerce and Industry (KCCI).
2017 Awarded Golden Prize
of National Customer Centered
Brand in Women Health Care.
2017 Selected as World’s
First Class Product in
Personal Warmth Device Section
for 16 years in a row.
2017 Awarded Golden Prize
of Global Power Brand in
Medical Device Section
2016 Won First Place of
Customer Preference Brand
Index in Medical Device
(Low Frequency and Ultrasonic Wave Device) Section
2016 Won First Place of
Korean Customer Satisfaction
Index in Medical Device
(Personal Warmth Device) Device Section
2020 Awarded Golden Prizes
of Korea’s Most Beloved Brand
in Personal Medical Device Section
for the third consecutive year
2020 Awarded First Brand
Golden Prize of First Place
of Customer Satisfaction in
Medical Device Section
2020 Awarded Korean Industrial
Purchase Safety Index for Medical
Device Section for the third
consecutive year
2020 Awarded Golden Prize of
National Industrial Golden Prize
in Manufacturing Quality Section