CERAGEM Customer Center Customer Center
Questions and Answers
Product related Matters [CERAVOT] How can we confirm whether safety sterilized water is produced?
Product related Matters [CERAVOT] What is the level of noise at the operation of the product?
Product related Matters [CERAVOT] Where is the electrode part, and how can I clean it?
It is recommended to clean the electrode part once a month. Put 100 ml of warm tap water and 10 ml of citric acid (or 50 ml of tap water and 50 ml of vinegar) into the electrode part, and leave it undone for one hour or more, then the cleaning will complete. For details, refer to user manual.
Product related Matters [CERAVOT] How can I clean inner part of the safety sterilized water device?
Product related Matters [CERAVOT] Has the effects of the safety sterilized water proven?
In addition, the sterilized water is produced in order to clean the floor rather than spraying in the air or on furniture, clothes, etc., so you can use this product without fear.
Product related Matters [CERAVOT] How long will the safety sterilized water device operate by cleaning modes?
In Wall Surface Cleaning/Sweep Cleaning/Concentrated Cleaning Modes, corresponding operation (5 minutes) and automatic cleaning (5 minutes) will be alternately repeated.
For details, refer to user manual.
Product related Matters [CERAVOT] Alarm bell rings during the cleaning.
(Afterwards, the remained cleaning will be executed in a state of being wet)
The Alarm bell will ring just one time in case of noticing no water and a blue water bucket LED will flicker 5 times in an interval of 10 minutes. If you want to continue wet mop cleaning during the operation, stop the operation, inject the water in the water bucket again and then continue the cleaning.
Product related Matters [CERAVOT] Green LED and red LED flicker during the cleaning.
Product related Matters [CERAVOT] The product abnormally operates.
1) Remove foreign matters from the black sensor window in the middle of the main body.
2) Place the mops on the hanger so that 3 damp mops may be correctly mounted at their regular positions and correctly mount the mops
3) Check the product whether charging is required.
If same phenomenon repeats, please contact customer center.
CERAGEM Customer Center ☎1577-5570
Product related Matters [CERAVOT] LED indicator turns off.
Pressing operation button of main body for a while (more than 1 second), LED indicator will be turned on and becomes Power ON state.
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2019 Awarded Korean Golden Prize
of Brand in Medical Home
Appliances Section.
2018 The 17th Fair Trade Day
Prime Minister Award
2017 Awarded Golden Prize of
The Best Brand selected by Consumers
in Health Diet Section
2017 Awarded Golden Prize
of The 8th Phobos Social Contribution in Social
Responsibility Section sponsored by the
Korea Chamber of Commerce and Industry (KCCI).
2017 Awarded Golden Prize
of National Customer Centered
Brand in Women Health Care.
2017 Selected as World’s
First Class Product in
Personal Warmth Device Section
for 16 years in a row.
2017 Awarded Golden Prize
of Global Power Brand in
Medical Device Section
2016 Won First Place of
Customer Preference Brand
Index in Medical Device
(Low Frequency and Ultrasonic Wave Device) Section
2016 Won First Place of
Korean Customer Satisfaction
Index in Medical Device
(Personal Warmth Device) Device Section
2020 Awarded Golden Prizes
of Korea’s Most Beloved Brand
in Personal Medical Device Section
for the third consecutive year
2020 Awarded First Brand
Golden Prize of First Place
of Customer Satisfaction in
Medical Device Section
2020 Awarded Korean Industrial
Purchase Safety Index for Medical
Device Section for the third
consecutive year
2020 Awarded Golden Prize of
National Industrial Golden Prize
in Manufacturing Quality Section