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CERAGEM Customer Center Customer Center





Total 82
Others How can I discard obsolete product?
A. In order to dispose an obsolete product, leave it at designated place after reporting the article to nearest community service center or a ward office.
Delivery / Moving and Installation Is it possible to deliver the product to island area or mountain area?
A. It is impossible to make a delivery to island area or mountain area. However, if a road is connected to such areas and vehicle can travel on the road, delivery is available.
Delivery / Moving and Installation How long will it take to make a delivery?
A. 1. Average product delivery period is 3 to 5 days.
(However, when the amount of order rapidly increases such as in Family Month (May), holidays, year-end, etc., the delay may be delayed a little.)

2. A staff in charge of the installation will preliminarily get in touch with you before the visitation, and the staff will inform you the planned day of and time of the visitation.

- When you want to check delivery date, if you contact CERAGEM Customer Center (1577-5570), we will kindly meet and talk with you.
Rental/Purchase Inquiry of Payment Methods of Rental
A. Rental product contract will be made through tape recording with the contractor (purchaser). If you apply a rental contract, CERAGEM Customer Center will additionally give you a happy call.

At the contract, a credit rating inquiry will be processed for the contractor.
Private information such as identity card issuer, issuance date, payment information, etc. are required.
(However, there is no extra condition other than credit rating inquiry.)

There is no extra installation fee or down payment in addition to rental fee.
You can use the product by paying monthly contracted amount for the contract period.
After the contract period, we will transfer the ownership of the product to you.
Rental/Purchase Can I receive a detailed statement of the rental fee payment?
A. If you contact CERAGEM Customer Center (1577-5570), we will send you a detailed statement of payment by facsimile, mail or post.
Rental/Purchase Can I pay the remained rental fee in a lump sum?
A. You can pay for the remaining amount through a virtual account of with your credit card and when you contact CERAGEM Customer Center (1577-5570), the payment can be advanced.
Rental/Purchase How can I change the payment method during the rental period?
A. The payment method may be changed with an account or a card by your own name and if you contact CERAGEM Customer Center (1577-5570), we can change the payment method.
Rental/Purchase Can I adjust the rental contract period?
A. The rental period is a contract period designated by our inside regulations, therefore it cannot be adjusted.
Rental/Purchase Must I return the product when the rental contract terminates?
A. When the rental period terminates, the ownership will be automatically transferred to the customer, therefore we will not collect the product.
Rental/Purchase When the rental period terminates, are there additional procedures required at the transfer of the o
A. When the payment of rental fee terminates, the ownership shall be transferred to the customer free of charge without additional procedures.

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2019 Awarded Korean Golden Prize
of Brand in Medical Home
Appliances Section.

2018 The 17th Fair Trade Day
Prime Minister Award

2017 Awarded Golden Prize of
The Best Brand selected by Consumers
in Health Diet Section

2017 Awarded Golden Prize
of The 8th Phobos Social Contribution in Social
Responsibility Section sponsored by the
Korea Chamber of Commerce and Industry (KCCI).

2017 Awarded Golden Prize
of National Customer Centered
Brand in Women Health Care.

2017 Selected as World’s
First Class Product in
Personal Warmth Device Section
for 16 years in a row.

2017 Awarded Golden Prize
of Global Power Brand in
Medical Device Section

2016 Won First Place of
Customer Preference Brand
Index in Medical Device
(Low Frequency and Ultrasonic Wave Device) Section

2016 Won First Place of
Korean Customer Satisfaction
Index in Medical Device
(Personal Warmth Device) Device Section

2020 Awarded Golden Prizes
of Korea’s Most Beloved Brand
in Personal Medical Device Section
for the third consecutive year

2020 Awarded First Brand
Golden Prize of First Place
of Customer Satisfaction in
Medical Device Section

2020 Awarded Korean Industrial
Purchase Safety Index for Medical
Device Section for the third
consecutive year

2020 Awarded Golden Prize of
National Industrial Golden Prize
in Manufacturing Quality Section