Product related Matters
What are the height and body weight to use MASTER V3?
A. Up to 120cm~186.4cm of the height and 135kg of body weight are available.
Product related Matters
When installing a new product, it smells weird.
A. Packing process is continued directly after producing the product, so when removing the package, there may be a smell of production process.
Ventilating the product for 2 or 3 days, the smell will be reduced.
Product related Matters
How I can use Bluetooth function of CERAGEM MASTER V3?
A. You can use Bluetooth function after executing the following procedures;
Set Bluetooth ON in device remocon setting → Set Bluetooth ON in smart phone setting → Start device searching on the smart phone → Connect with device model name searched on the smart phone
Product related Matters
How much is the monthly electric charge in case of using the product?
A. In case of V3, rated power consumption is 240W, but when reaching certain temperature, power consumption will be about 500W.
From the results of the measurement executed in CERAGEM Technology Laboratory, power consumption may be regarded to be similar to one indoor fluorescent light.
Assuming that Auto Mode is used 3 times a day, it will be 2 hours a day. When using 2 hours a day for a month, the hours of use of the product is 60 hours in total.
* Power Consumption 0.24kw (=240W) X Time 60h = 14.4kwh
As of 2019, the electric charge is approximately 1,800 won when using 14.4Kwh based on the announcement of KEPCO (Korea Electric Power).
Product related Matters
The power will not turn on.
A. Firstly, please check whether power cord is normally plugged.
If the power supply switch will not turn on, please refer to product manual enclosed at the purchase of the product.
Product related Matters
There are many scratches on the remocon liquid crystal of a new product.
A. When installing the product, a vinyl cover is attached to a new remocon liquid crystal in order to protect the liquid crystal.
Please check scratches of the product again after removing the vinyl cover.
Product related Matters
Can I purchase the exterior cloth of MASTER V3?
A. Purchasing the exterior cloth is available by contacting Customer Center (1577-5570).
Product related Matters
What are the life, methods to manage and the price of synthetic leather sheet?
A. The life of a synthetic leather sheet is about 2 years, and may be different according to the number of use, state of storage, etc.
Do not wipe the sheet with damp mops. It is recommended to wipe it with dry mops using the leather cleaner. The prices of a synthetic leather differ according to product model. When you contact CERAGEM Customer Center (1577-5570), we will kindly meet and talk with you.
Product related Matters
In using MASTER V3, I feel pain even in Intensity 1, how can I do?
A. If you feel pain even in Intensity 1, it will get better if you put a blanket on your back.
Product related Matters
Are there differences of manufacturing year, etc. in the product according to seller of the product?
A. Sellers may be different but products that are manufactured in the same place will be delivered in the sequence of the order, therefore there is no difference in the product quality according to seller of the product (except export goods).