CERAGEM Customer Center Customer Center
Questions and Answers
Product related Matters [V4] I’d like to change the temperature.
Product related Matters [V4] Abdomen vibration dozer and 3 holes dozer will not operate.
Product related Matters [V4] Diagnosis Code message is displayed on remocon screen.
Product related Matters [V4] USB music will not be reproduced.
Product related Matters [V4] When internal doze moves, I hear “buzz, rattle, click” sounds.
Product related Matters [V4] Up Down button cannot move internal dozer.
Product related Matters [V4] Some buttons of the remocon will not be entered.
Product related Matters [V4] What are size and weight of the product?
■ Product weight (including box weight): 62kg(±3kg)
■ 제품 사이즈
- When the product is unfolded: 700mmX2,040mmX450mm(±10mm)
- When the product is folded: 700mmX1,280mmX450mm(±10mm)
Product related Matters [V4] What is the model name?
Product related Matters The product turns on but will not operate.
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2019 Awarded Korean Golden Prize
of Brand in Medical Home
Appliances Section.
2018 The 17th Fair Trade Day
Prime Minister Award
2017 Awarded Golden Prize of
The Best Brand selected by Consumers
in Health Diet Section
2017 Awarded Golden Prize
of The 8th Phobos Social Contribution in Social
Responsibility Section sponsored by the
Korea Chamber of Commerce and Industry (KCCI).
2017 Awarded Golden Prize
of National Customer Centered
Brand in Women Health Care.
2017 Selected as World’s
First Class Product in
Personal Warmth Device Section
for 16 years in a row.
2017 Awarded Golden Prize
of Global Power Brand in
Medical Device Section
2016 Won First Place of
Customer Preference Brand
Index in Medical Device
(Low Frequency and Ultrasonic Wave Device) Section
2016 Won First Place of
Korean Customer Satisfaction
Index in Medical Device
(Personal Warmth Device) Device Section
2020 Awarded Golden Prizes
of Korea’s Most Beloved Brand
in Personal Medical Device Section
for the third consecutive year
2020 Awarded First Brand
Golden Prize of First Place
of Customer Satisfaction in
Medical Device Section
2020 Awarded Korean Industrial
Purchase Safety Index for Medical
Device Section for the third
consecutive year
2020 Awarded Golden Prize of
National Industrial Golden Prize
in Manufacturing Quality Section