CERAGEM Customer Center Customer Center
Questions and Answers
Product related Matters [P∧USE] How long will it take for one time of usage?
After 15 minutes, the massage will automatically terminate and the massage ball returns to its original state.
After completing the massage, if you sit down with exclusive cushion at the loins, it will become a more comfortable lounge chair style.
Product related Matters [P∧USE] Is there any noise or vibration?
Noise level is low to the extent above your breath, and you may think that vibration will not occur. If you use the exclusive rug, you may not worry about noise between floors even in the middle of the night or at dawn.
Rental/Purchase [P∧USE] What are size and weight of the product?
Foot hanging cushion chairs (Ottoman) has a width of 49cm, a length of 39cm, a height of 48cm and a weight of 4.2kg. The chairs can be conveniently moved by virtue of their compact size and light weight.
Product related Matters [P∧USE] What are the materials?
Product related Matters [P∧USE] What are main functions and characteristics of P∧USE massage chairs?
The product provides massage according to body type of the user in 3 Auto Modes of General, Upper Body and Lower Body and in Manual Mode at an interval of 3 cm. Differently from existing mechanical types, P∧USE massage chair is a furniture style massage chair which provides comfortable feeling of seating and violently performs kneading with its reclining function using rollers to the whole body.
The product has a furniture style design as good as an interior decoration and is a relaxation home appliance of massage furniture in which you can take a comfortable rest sitting during everyday life.
Product related Matters [V4] How can I install IoT App?
[App Service Environment]
CERAGEM IoT App is available only in WiFi environment. (WiFi 2.4GHz)
[Installation and Membership Application (Member Joining)]
1. Execute Google Play Store (iPhone App Store).
2. Enter ‘CERAGEM or CERAGEM IoT’ in the search window and download ‘CERAGEM IoT’ App.
3. Execute the App and perform membership application (member joining) and then log in.
[Device Registration – V4]
1. Let V4 Product Auxiliary part (bottom part) be in a closed state. (in a state of being folded or in a state of folding the auxiliary part just a little).
2. Adding a device to App main screen → Press MASTER V4.
3. Connect WiFi.
4. Press Intensity button of V4 Remocon for 3 seconds. Check if WiFi connection display appears on the top bar of the remocon.
5. Select a name (master-V4-number) from the list and make a connection (if the product is more than one, fold the auxiliary part and press Start/Pause button at the top of the V4 device remocon for 3 seconds and then set the number of the device).
6. When V4 registration in App competes, completely unfold the auxiliary part and use the product.
7. After pressing Detail View of App remocon and pressing Sharing (device sharing) at the right upper side, you can share the function with your family members.
[Method to Use App]
1. You can remotely control all functions such as Power On/Off, Preheating, Reservation Notice, etc. in Device Registration state.
2. You may enjoy healing sound, animation, voice contents when using the product (with a Blutooth speaker connected).
Product related Matters [V4] What are functions of IoT App?
* This service is free of charge and is provided to users who purchase/rent V4 product (limited to users who agreed App Service after March, 2020).
Product related Matters [V4] Remocon will not turn on.
Product related Matters [Methods of A/S Requesting]
- Use of A/S Requesting Bulletin Board in CERAGEM Home Page
- Requesting to Customer Center (1577-5570)
Product related Matters [V4] Remocon screen indicates Warmth Sofa Mode (Closed Mode).
If same phenomenon occurs after completely unfolding the auxiliary matt, please request A/S.
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2019 Awarded Korean Golden Prize
of Brand in Medical Home
Appliances Section.
2018 The 17th Fair Trade Day
Prime Minister Award
2017 Awarded Golden Prize of
The Best Brand selected by Consumers
in Health Diet Section
2017 Awarded Golden Prize
of The 8th Phobos Social Contribution in Social
Responsibility Section sponsored by the
Korea Chamber of Commerce and Industry (KCCI).
2017 Awarded Golden Prize
of National Customer Centered
Brand in Women Health Care.
2017 Selected as World’s
First Class Product in
Personal Warmth Device Section
for 16 years in a row.
2017 Awarded Golden Prize
of Global Power Brand in
Medical Device Section
2016 Won First Place of
Customer Preference Brand
Index in Medical Device
(Low Frequency and Ultrasonic Wave Device) Section
2016 Won First Place of
Korean Customer Satisfaction
Index in Medical Device
(Personal Warmth Device) Device Section
2020 Awarded Golden Prizes
of Korea’s Most Beloved Brand
in Personal Medical Device Section
for the third consecutive year
2020 Awarded First Brand
Golden Prize of First Place
of Customer Satisfaction in
Medical Device Section
2020 Awarded Korean Industrial
Purchase Safety Index for Medical
Device Section for the third
consecutive year
2020 Awarded Golden Prize of
National Industrial Golden Prize
in Manufacturing Quality Section