CERAGEM Customer Center Customer Center
Questions and Answers
Product related Matters [P∧USE] How can I use Bluetooth function?
If this procedure will not work, connect power supply again. And if the product will not operate in spite of retrying, please contact Customer Center.
Product related Matters [P∧USE] How long is the recommended daily usage time?
Product related Matters [P∧USE] How can I use the product if I feel the frame of hip part too hard?
Product related Matters [P∧USE] When sitting down on the product, what is the appropriate reclining angle?
Product related Matters [P∧USE] How much is the cancellation charge?
By multiplying monthly rental fee after dividing the remained days by 30 days, 20% of the cancellation charge shall be claimed if the number of remained months is less than 24, and the 10% of cancellation charge shall be claimed if the number of remained months is 24 or more.
※ Cancellation Charge
- Less than 24 Months: (Monthly Rental Fee X (Remained Days/30)) X 20% + (Registration Fee 200 thousand won + Installation Fee 100 thousand won + Collection Fee 100 thousand won)
-24 Months or more: (Monthly Rental Fee X (Remained Days/30)) X 10% + (Registration Fee 200 thousand won + Installation Fee 100 thousand won + Collection Fee 100 thousand won)
(Approximately, 1 Year: 758,560 won / 2 Years: 639,040 won / 3 years: 459,760 won)
The cancellation charge varies according to the number of remained days, so please take this point into consideration.
Product related Matters [P∧USE] Is there any limitation of body weight?
Product related Matters [P∧USE] I’d like to determine the purchase after experiencing the product, can I?
You can experience P∧USE massage chairs in distribution stores all over the country such as LOTTE, SHINSEGAE, AK Department, E-mart, Home Plus, ETLAND as well as direct management stores of the whole country.
Product related Matters [P∧USE] How can I get a massage?
Product related Matters [P∧USE] Where shall I install the product?
Product related Matters [P∧USE] Are there differences from other massage chairs?
You can take a rest in a comfortable position as you may freely use your arms and legs differently from existing massage chairs.
The product is not just a pretty massage chair. It provides a feeling of massage same as that of a premium grade chair by adopting the SL Frame which provides delicate massage from the neck to the pelvis along the spinal curve of human body (kneading, purcussing and pelvic air massage).
In addition, with a reclining function of 13~15 degrees, you may enjoy comfortable rest in a lounge chair style.
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2019 Awarded Korean Golden Prize
of Brand in Medical Home
Appliances Section.
2018 The 17th Fair Trade Day
Prime Minister Award
2017 Awarded Golden Prize of
The Best Brand selected by Consumers
in Health Diet Section
2017 Awarded Golden Prize
of The 8th Phobos Social Contribution in Social
Responsibility Section sponsored by the
Korea Chamber of Commerce and Industry (KCCI).
2017 Awarded Golden Prize
of National Customer Centered
Brand in Women Health Care.
2017 Selected as World’s
First Class Product in
Personal Warmth Device Section
for 16 years in a row.
2017 Awarded Golden Prize
of Global Power Brand in
Medical Device Section
2016 Won First Place of
Customer Preference Brand
Index in Medical Device
(Low Frequency and Ultrasonic Wave Device) Section
2016 Won First Place of
Korean Customer Satisfaction
Index in Medical Device
(Personal Warmth Device) Device Section
2020 Awarded Golden Prizes
of Korea’s Most Beloved Brand
in Personal Medical Device Section
for the third consecutive year
2020 Awarded First Brand
Golden Prize of First Place
of Customer Satisfaction in
Medical Device Section
2020 Awarded Korean Industrial
Purchase Safety Index for Medical
Device Section for the third
consecutive year
2020 Awarded Golden Prize of
National Industrial Golden Prize
in Manufacturing Quality Section