CERAGEM Customer Center Customer Center
Questions and Answers
Rental/Purchase Is the name transfer available during the rental period?
Rental/Purchase I changed my name during the rental, what shall I do?
Rental/Purchase What is the difference between the purchase and the rental?
In case of a rental contract, the product is the asset of CERAGEM until the rental fee is completely paid. After the rental period terminates, the ownership will be transferred to the customer. In case of a rental product, if you cancel the rental agreement within the agreed period, the cancellation fee will occur and the product will be collected.
Product related Matters Can I purchase the exterior cloth of MASTER V3?
Product related Matters What are the life, methods to manage and the price of synthetic leather sheet?
Do not wipe the sheet with damp mops. It is recommended to wipe it with dry mops using the leather cleaner. The prices of a synthetic leather differ according to product model. When you contact CERAGEM Customer Center (1577-5570), we will kindly meet and talk with you.
Product related Matters In using MASTER V3, I feel pain even in Intensity 1, how can I do?
Product related Matters Are there differences of manufacturing year, etc. in the product according to seller of the product?
Product related Matters Is there noise between floors in using MASTER V3 product?
Services Service Period of Purchased or Rented Product
During the free A/S period, you can receive service free of charge. (Fault of customers, consumable items (a remocon, a hanger, an envelope, etc.) are excluded from free service items.)
Product related Matters Massage intensity of V3 seems to be mild, how can I adjust it?
You can set to the intensity level appropriate to yourself using the remocon.
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2019 Awarded Korean Golden Prize
of Brand in Medical Home
Appliances Section.
2018 The 17th Fair Trade Day
Prime Minister Award
2017 Awarded Golden Prize of
The Best Brand selected by Consumers
in Health Diet Section
2017 Awarded Golden Prize
of The 8th Phobos Social Contribution in Social
Responsibility Section sponsored by the
Korea Chamber of Commerce and Industry (KCCI).
2017 Awarded Golden Prize
of National Customer Centered
Brand in Women Health Care.
2017 Selected as World’s
First Class Product in
Personal Warmth Device Section
for 16 years in a row.
2017 Awarded Golden Prize
of Global Power Brand in
Medical Device Section
2016 Won First Place of
Customer Preference Brand
Index in Medical Device
(Low Frequency and Ultrasonic Wave Device) Section
2016 Won First Place of
Korean Customer Satisfaction
Index in Medical Device
(Personal Warmth Device) Device Section
2020 Awarded Golden Prizes
of Korea’s Most Beloved Brand
in Personal Medical Device Section
for the third consecutive year
2020 Awarded First Brand
Golden Prize of First Place
of Customer Satisfaction in
Medical Device Section
2020 Awarded Korean Industrial
Purchase Safety Index for Medical
Device Section for the third
consecutive year
2020 Awarded Golden Prize of
National Industrial Golden Prize
in Manufacturing Quality Section